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Urgent Medical Access

Support / FAQ


What is UMA?

UMA stands for Urgent Medical Access and was created to allow patients to seamlessly connect with doctors. Our transparency shifts the power to the patient's hands, allowing them to find quality, affordable healthcare at the click of a button. With UMA, you can search for doctors and book appointments based on cost, distance, ratings, and availability.

How do I know which doctor to choose?

With UMA, you can search for doctors and book appointments based on your priorities, like cost, location, availability, and specialty. You can also search for a doctor based on ratings and reviews submitted by fellow UMA patients.

How does payment work?

Before you book your appointment, you will be prompted to enter your credit card information. Payment is quick and easy when you book an appointment on UMA. UMA has partnered with a third-party payment processor called Stripe. Stripe saves your payment information for all future purchases. Your credit card is charged immediately to lock in the appointment.

Can doctors change their prices?

With UMA, doctors set their own prices based on the care and procedures they provide. Because of this open market, doctors may choose to raise or lower their prices over time.

This level of flexibility allows for fair prices, market competition, and transparency which ultimately benefits the consumer.

Once you book your appointment, the price you agreed to is the price you pay. Should there be additional procedures necessary during your visit, the charges will be added to your UMA account accordingly.

What is the cancellation policy?

We request you cancel as soon as possible so your provider can open up the slot for another patient in need. You can cancel your appointment at any time. There is no penalty and you receive your money back.

What if I need to reschedule an appointment?

You can reschedule your appointment at any time without any restrictions. Simply click on “cancel appointment” in your upcoming appointments for a full refund. Search for another provider and book at a time that’s convenient for you.

I heard that I can earn 5% cash back for each appointment I book with UMA. How does that work?

For every dollar you spend on appointments booked on UMA, you will receive 5% back in UMA Dollars -- cash you use to pay for any other doctor’s visit you book on UMA. For example, if you spend $500 for a procedure, you’d earn $25 UMA Dollars, which you can use towards a future visit like, teeth cleaning, a chiropractic massage or any other services that UMA offers.

Do UMA Dollars expire?

You can use your UMA dollars at any time without expiration.

Is UMA available throughout the U.S.?

UMA is currently available in a select cities and is continuously expanding. To request UMA in your city, click here.

Where can I download UMA?

Unfortunately, we do not have an app yet, however it’s in the works! To receive updates on new releases and other product updates, click here.

Do I need insurance to use UMA? What if I have an HSA?

One of the great benefits of UMA is that you do not need insurance to book your appointments. You can, however, use your Health Savings credit card for UMA appointments. If you do have insurance you can still use UMA without the hassle of copays or deductibles.

Will my insurance company reimburse me for charges made on UMA?

In most cases your insurance will not reimburse for UMA charges.

What is your privacy policy?

UMA takes patient's privacy very seriously. To review our privacy policy, click here.

Is UMA HIPAA compliant?

The UMA app and data center are completely HIPAA compliant. For more information about HIPAA compliance, click here.

Will I be penalized if I don’t use my insurance?

You will not be penalized for not going through your insurance. UMA is a free marketplace for patients to shop for affordable care online.

Do UMA Dollars expire?

You can use your UMA Dollars at any time without expiration.

Where can I download UMA?

Unfortunately, we do not have an app yet, however it’s in the works! To receive updates on new releases and other product updates, click here.

How much is UMA Health to join?

UMA Health is free to join and there are no sign up, enrollment or monthly fees.

Can I book an appointment with my primary care provider on UMA?

Please check to see if your provider is listed on UMA. If your primary care provider is not listed, we’re happy to get them set up. It’s completely free for the doctor to join.

Can I make an appointment for another person though UMA?

We ask that you set up a free account for a loved one, children, or spouse. We currently don’t offer family accounts, but we will in the future!

I’m unhappy with my appointment. Who can I speak to?

If you’re not happy with the service you received, please contact your doctor. If this matter is UMA related, please call us directly at (646) 655-0757.

I have insurance. Can I still use UMA?

Absolutely! UMA is for everyone. Many of our users use UMA to bypass deductibles, co-pays and surprise bills.

How can I remove my UMA account?

To remove your account, please send us an email.

Can I redeem my UMA Dollars for cash?

UMA Dollars cannot be redeemed for cash. You can, however, use your UMA Dollars toward your next appointment booked on UMA. Simply enter the dollar amount available in the box labeled “UMA Dollars” and click “Update Total” to apply.

Can I give my UMA Dollars to a friend?

UMA Dollars are for you only. If a friend is interested in joining, we strongly suggest they create an account. It’s free!

Can I create a family plan for my UMA account?

As of now, we do not offer family plans on UMA. It will be available in the near future!

Are you on the app store?

We are not currently on the app store. You can, however, book an appointment on a computer, tablet or mobile device.

How do I receive my UMA Dollars after my appointment?

After you’ve visited your doctor, you will receive an email to leave your feedback. Once you provide a review, your UMA Dollars become available in your account to use immediately.

Does my account expire if I don’t use it frequently?

Nope. Your UMA account will remain untouched, as well as your UMA Dollars.